Leon Casino - Withdrawal of player's winnings has been delayed.

Hello I am trying to withdraw my money. I’ve got several emails saying that I needed to verify myself. I have verified myself several times and now I am fully verified but they’re telling me that they have to do another check before I am able to withdraw my money so it’s still in the pending status and it’s been in the pending status for over 24 hours and they just keep telling me to wait.

Dear Naijaj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello I still haven’t received my funds

Hello, I still haven’t received any of my money

I have received my money

Dear Naijaj,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru