Leon Casino - Player’s deposit has not been credited.

On 30/08/2023 at 20:22, I made a deposit of R$ 54.00, but it was not credited to my account. I lodged several complaints with the Casino's support but nothing was resolved, they just keep stalling. I would advise nobody to gamble at this Casino, you'll lose your money.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello ivansilvestre1970,

Your deposit was successfully credited to your account approximately one hour ago. We apologize for any inconvenience the delay may have caused.

Best regards,

Alexander

LeonGaming Compliance Officer

Thank you Casino Guru, only through you were I able to resolve the case. It was credited to the casino account today

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ivansilvestre1970, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru