Leon Casino - Player’s deposit has never been credited to his casino account.

Leon casino steal your money!!

do not play here!

I deposited $50 through payID. Not the first time I have done so. Possibly the 8th time.

I waited 5 minutes and when I seen that my money hadn’t been credited to my account I contacted live chat and had everything I need to prove I made the deposit.

after they viewed all the necessary screen shots they told me I had to wait instead of giving me $50 and keeping my money when they found it.

the live chat were extremely rude, making me feel like it was my fault.

I still do not have my money and they still keep saying they’re trying to "find it"

most of the time they just ignore me.

Dear h8m28t68qx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Player's additional comments:

"Hi petronela,

It’s been 6 days and they still haven’t given me my $50.

I provided them with screenshots of my payment.. I don’t know how to get you the receipts though.

They’ve been so rude to me.

They just tell me to wait.

6 days is just unacceptable:🙁"

Thank you, h8m28t68qx, for your reply. Please forward your payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

It’s been 2 weeks and still getting the same reply from them.

mice sent you the receipts.

thanks.

Thank you, h8m28t68qx, for your payment receipt. I fully understand your frustration. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 18 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Still nothing.

they won’t even compensate me with any kind of bonus.

and when I ask for where my deposit is they just copy and paste the same generic answer.

3+ years of online casinos and I’ve never experienced anything like this

Thank you very much, h8m28t68qx, for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, h8m28t68qx,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Leon Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Leon Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Did the casino investigate the non-credited deposit? If yes, what are the results of the investigation? Did the casino already identify the issue? Is there anything that could be done on the player's side to speed it up?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings,

Based on the fact there was no reminder sent to the casino and its representative outside the complaint after the automatic response generated by the system (the previous post added by me), I am extending the timer one more time, until Friday.

The reminder will be sent in a while. Therefore, I would still like to wait for the casino's statement. However, if I do not receive any response from the casino before the current timer expires, the complaint will be closed as stated above.

Thank you for your understanding, and I sincerely hope the casino will contact us shortly.

Hello.

Unfortunately, I wasn't able to find any accounts associated with Aur*****s6@gmail.com in our service. Please specify either your account number or your email address used for registration in Leon Casino. Thank you!

Thank you very much, Leon Casino, for your reply and update.

Dear h8m28t68qx,

Can you check that your casino account details filled in when submitting the complaint are correct?

Could you also click HERE and confirm that we are talking about the right casino?

Looking forward to hearing from you.

Dear h8m28t68qx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Leon Casino team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru