Leon Casino - Player facing extended verification process and blocked withdrawal.

On March 13th I made a withdrawal request, Immediately the request was denied and Documents were requested. I immediately responded with more than enough documents to verify my identity. Over the next few days I was asked for more documents that could have been requested the on the first day along with all the other documents. I received a message that my account was verified instantly but My withdrawals were still restricted. After meeting all of the requirements I was told I would have to wait 3-30 days for the security team to contact me as it states in there T/C's. After going through the terms and conditions and not being able to find this clause I found it in the Anti Money Laundering Section. This Is clearly not a AML case as I 10x my initial deposit. I have tried to contacted support hundreds of times regarding this matter and all I get is lies and automated bot messages. The Security team has yet to contact me! I offered to book a Zoom video verification call dozens of time and they just deny and say security team will contact me when the 30 days are up!! There is absolutely no reason why my funds should be held hostage by these thieves. After reading tons of reviews on this site and other sites it seems like this is a common practice for this shady site. All the real reputable sites will pay within 72 hours. This site has the worst customer service available and will steal you money. At this point if they ever pay I want them to also provide interest payment for keeping my money hostage. This casino is the lowest scum in the casino world.

Hello hitt89,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you use any bonuses to accumulate your balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

on The screen shot I posted it states it was verified march 13th. I did not take bonus at all! And I Have been writing emails requesting payment every day and it’s always wait for security team to reply take 3-30days

Thank you hitt89 for all the information provided. I will now forward your complaint to my colleague Katarina (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear hitt89, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Leon Casino representative to join this conversation. 

Dear Leon Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello Casino Guru team,

When the complaint was submitted, the client was awaiting their turn for a video verification session. They've since passed the verification successfully and have withdrawn their funds.

We kindly request that you close the case.

Best regards,

Alexander

Leon Compliance Officer

Thank you for the fast response, Leon Casino. 

hitt89, could you please advise if you have received the payment?

Dear hitt89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because hitt89 has stopped responding to our messages and questions. Without hitt89 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.