The player from Estonia deposited 600 euros, won 6500 euros, and then had their account locked by the casino even after verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Legzo Casino - Player's account has been blocked.
Amount: €6,500
Legzo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Yesterday i registred at this casino.
Made deposit around 600 euro.
Received welcome bonus
Uploaded documents for verification and verified number. IT WAS ACCEPTED!
Won about 5500 euro
made withdraw!
Today canceled withdraws, played about 10-15 minutes and my balance was about 6500
After few hourse account locked!
Casino asked for video call ?!?!?!?!!??!?!?
Ok, i made this call.
What now?
I am confised and can not understand what a problem with this casino
9.2/10 it too much
Account are verified with documents, phone, and now with video call
Account are locked ? !?!?!??!
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9 months ago
Dear vjatcpos7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
Have you tried contacting the casino regarding the blocked account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
i played only slots games
i passed kyc when i registred (id and selfie with id uploaded)
then casino asked video call, where i given answers on all questions!
my account still locked ?!??!!!
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9 months ago
No any email or something. I do not know, this casino really scammers?@?!!!??!!?!
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9 months ago
first time i see scam like this. account blocked without reason. video call, all passed account still blocked no any answers , no any emails, wtf
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9 months ago
Casino said that they need to verify some details and i need to wait some unlimited time ?!!?!?!??
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9 months ago
Great news and thank you for keeping us updated! Hopefully, you will receive your winnings soon. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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9 months ago
I am glad to hear that. Kindly inform me once you receive the last withdrawal. Thanks.
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9 months ago
Dear vjatcpos7,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Dear vjatcpos7,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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