The player from Italy had requested withdrawals of 500 and 495 two weeks ago but had not received the funds despite making multiple inquiries to support. He encountered delays. The complaint was marked as 'resolved' in the system, acknowledging the excessive wait time for the withdrawal, after the player confirmed the winnings were paid out. The player was encouraged to reach out for future assistance if needed.
Legiano Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €995
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
Hello. I registered at this online casino and after winning I requested a withdrawal of 500 on April 2nd and one of 495 on April 3rd. I waited 3 business days and started writing to support but nothing. Always the same excuses. Too many withdrawal requests, too many players in too many countries with too many time zones. Every excuse not to pay. Each time they assured me that the case has already been taken care of, which is not true since I can cancel withdrawals even now in an instant if I want. When I specifically ask to be verified each time they tell me that my account does not require it. I have played and withdrawn at other casinos but I have never waited this long. They are exaggerating, probably thinking that I will cancel the withdrawal and replay it all. But I need that money.
I won with money paid by me, not with bonuses, playing extra kilos.
Automatic translation:
Public
Public
9 months ago
Dear Andreika_iasi,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- When was the last time you were in contact with casino support?
- Could you please share with me any recent communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Translation
Hello Tomas.
I have never made a withdrawal from this casino. It was my first time winning.
I contacted support every day starting from this Monday until yesterday when I decided to open a complaint with you. I asked every time if there was a need to do the verification or something else to speed up and I always received predefined answers or even I was kicked out of the chat.
Unfortunately I never took screenshots. I'll send you today's ones by email
Automatic translation:
Public
Public
9 months ago
Thanks for your reply and explanation,
Did the casino process one or more payouts since your last post?
Please let me know.
Public
Public
8 months ago
Translation
Hi Tomas
I confirm that the casino paid the winnings. However, it seems excessive to me to wait more than 3 weeks for a withdrawal. Thanks for your help.
Automatic translation:
Public
Public
8 months ago
Dear Andreika_iasi,
I completely agree that the time to pay your winnings is too long. We're glad, however, to hear that your winnings have been paid out eventually. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
