The player from Poland had been waiting for 12 days for approval of his withdrawal and had consistently received the same response from chat support. He had not been asked to verify his account. The issue was resolved when the player received confirmation via email that his withdrawals had been processed, and he subsequently received his funds. The complaint was marked as resolved.
Legiano Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 5,500 zł
Legiano Casino
Safety Index:HighCase summary
Discussion
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9 months ago
Translation
I've been waiting for the approval of the withdrawal for 12 days, the chat dismisses me with the same formula every day, I didn't verify the account because no one has required it so far, the casino site has zero emails and everything.
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9 months ago
Dear Tewskiut,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you were in contact with casino support via live chat?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Translation
I have never cashed out money before because this is my first time playing at this casino.
money is with deposit and wagered bonus money.
I contact the casino staff every day and every day I hear it myself.
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9 months ago
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update today
I received 3 emails that my 3 withdrawals had been processed and that I had to wait 3 days for the funds to appear in my account.
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9 months ago
Translation
please do not close the complaint until the funds appear in the account, the email says it's a matter of 3 days. Thank you.
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8 months ago
Dear Tewskiut,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
