The player from Portugal had gone through a KYC verification process upon withdrawing funds. However, the account had been locked and the funds had not been released. The player had been using the casino for two weeks, mainly betting on sports, before the account got blocked. No bonuses had been used to accumulate the balance. The issue was later resolved and the player had received their withdrawal.
Leetbit Casino - Player's account locked after withdrawal request.
Amount: 8,586 TRX
Leetbit Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Leetbit Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
This company just scammed me.
After requesting an withdrawal, they made me to the KYC which, I don't mind doing it, despite them claiming they don't usually request it.
Now my account is locked and my funds not paid.
Beware of this site.
All evidence upload as an attachment.
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6 months ago
Dear dianaferreira1122,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leetbit Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Hey Tomas thanks for helping, now regarding the questions you made
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
I made my first deposit 16/04 so i was a player for 2 weeks
How did you learn about your account being blocked?
A day after requesting my first withdrawal I was trying to open the casino again but i got the following message "Player Locked"
What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
Mainly betting on sports and a few on casino
Did you achieve your current balance with the help of a bonus?
No bonus were used whatsoever.
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6 months ago
Hello,
Update, problem fixed and withdrawal received.
Thanks to casinioguru and Leetbit for fixing the issue.
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6 months ago
Dear dianaferreira1122,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
