The player from Germany requested a withdrawal, but it hasn't been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Lapilanders Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Lapilanders Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Lapilanders Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello Dear Guru Team, here is my question regarding my withdrawal that I made at Lapilanders yesterday on April 20, 2022, I wanted to withdraw €1,000 (profit made through sports betting without any deposit, bonus or similar, suddenly when I went to withdraw, and up clicked pay out, this sand clock came up and it hung, suddenly it said technical problem contact support, when I logged into my account again the €1,000 had disappeared, nothing can be found in the payout history (usually the amount is at the top right of a payout and you could cancel it if necessary, but this is not the case with me, only under transaction are the €1,000 as pending, I have had this problem before and do not want to wait 2-3 weeks again until I get my money, the casino cannot be reached at all via live chat, 2 emails were sent with a screenshot of 2 pictures where there s Pending which can be seen under transaction 1,000. I would ask you to help me with this problem as soon as possible. I don't want to spend 2 weeks running after my € 1,000 again, under transaction the amount is clearly declared as pending ,otherwise I will contact the Gambling Commission in Malta.
I remain hopeful and hope that you can contact me and help me. 2 screenshot images are available if you need them!
Kind regards Edvin Sulic
Automatic translation:
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2 years ago
Dear sgeeddi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Dear sgeeddi,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello dear team, everything worked out in the end, thank you very much!
Automatic translation:
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2 years ago
sgeeddi, do I understand correctly that you have received your winnings? Can we now consider this issue resolved?
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2 years ago
Dear sgeeddi,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
The withdrawal has been successfully completed, thank you
Automatic translation:
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2 years ago
Awesome news, sgeeddi. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
