HomeComplaintsLapilanders Casino - Player’s withdrawal has been delayed.

Lapilanders Casino - Player’s withdrawal has been delayed.

Amount: €1,000

Lapilanders Casino
Safety Index:Low
Submitted: 20 Apr 2022 | Resolved : 10 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany requested a withdrawal, but it hasn't been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

Hello Dear Guru Team, here is my question regarding my withdrawal that I made at Lapilanders yesterday on April 20, 2022, I wanted to withdraw €1,000 (profit made through sports betting without any deposit, bonus or similar, suddenly when I went to withdraw, and up clicked pay out, this sand clock came up and it hung, suddenly it said technical problem contact support, when I logged into my account again the €1,000 had disappeared, nothing can be found in the payout history (usually the amount is at the top right of a payout and you could cancel it if necessary, but this is not the case with me, only under transaction are the €1,000 as pending, I have had this problem before and do not want to wait 2-3 weeks again until I get my money, the casino cannot be reached at all via live chat, 2 emails were sent with a screenshot of 2 pictures where there s Pending which can be seen under transaction 1,000. I would ask you to help me with this problem as soon as possible. I don't want to spend 2 weeks running after my € 1,000 again, under transaction the amount is clearly declared as pending ,otherwise I will contact the Gambling Commission in Malta.

I remain hopeful and hope that you can contact me and help me. 2 screenshot images are available if you need them!

Kind regards Edvin Sulic



Automatic translation:
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1 year ago

Dear sgeeddi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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1 year ago

Dear sgeeddi,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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1 year ago
Translation

Hello dear team, everything worked out in the end, thank you very much!

Automatic translation:
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1 year ago

sgeeddi, do I understand correctly that you have received your winnings? Can we now consider this issue resolved?

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1 year ago

Dear sgeeddi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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1 year ago
Translation

The withdrawal has been successfully completed, thank you

Automatic translation:
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1 year ago

Awesome news, sgeeddi. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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