Lalabet Casino - Player claims that payment has been delayed.

Hello!

Lalabet has failed to pay me. I requested a withdrawal of 1942 BRL, but after 10 days, when I checked back, I was informed that the payment had been cancelled. Strangely, the amount did not reflect back into my LALABET account. They claimed to have transferred the money to ASTROPAY. However, ASTROPAY denies receiving any such amount. As it stands, LALABET has effectively disappeared with my money and is refusing to make the payment.

Note: I have initiated transfers from LALABET to ASTROPAY on previous occasions without any issues. It was only when I requested a transfer of a larger amount did they fail to make the payment.

I tried to get a confirmation receipt or any proof that the amount was indeed delivered to ASTROPAY, but they outrightly refused to produce it. If they really did transfer my money to ASTROPAY, why can't they just provide the proof? Why are they refusing? The hard truth is that they have likely vanished with my money. They don't seem to have any intention of paying me back.

Lalabet didn't pay me. I requested a withdrawal of 1942 BRL, after 10 days I got in touch and they told me that the payment was cancelled, but the amount isn't showing in my LALABET account. They claim they sent the money to ASTROPAY, but ASTROPAY denies receiving any money. In short, LALABET seems to have disappeared with my money and they are refusing to pay me back.

Note: I've successfully requested transfers from LALABET to ASTROPAY multiple times in the past. However, when I asked for a larger amount, they failed to complete the transaction.

I asked them to provide proof that the amount was actually transferred to ASTROPAY, but they declined. If the transaction to ASTROPAY was actually made, why won't they provide the confirmation? They are refusing to do so and it seems very likely that they have run off with my money. They don't seem to want to pay me back.

Dear Jessicacarlafg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jessicacarlafg,

Have you received your withdrawal from the casino yet?

Dear Jessicacarlafg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.