Lalabet Casino - Dutch player's significant winnings blocked by Lalabet.

Good morning,

I regret to inform that I have a complaint about Lalabet. Initially, everything seemed quite fun and enjoyable with this casino. I won once €600 and another time €480, which was great since all of this was won without any verification process. I continued to engage and play more games since I'd say I'm quite an active gambler. Then, one evening, I struck it big - first, I won a few thousand, and this quickly turned into nearly €17,000 - at one point even exceeding €30,000. Thinking smartly, I decided to cash in my earnings right away. I was able to take out €7,500, and I did just that. There were still no requests for verification... a couple of days passed, and although they had previously deposited money into my well-known ABN account twice, they suddenly requested verification. It took me some time to comply with this request. After that, I wanted to make another deposit but they offered me the option to cash out my winnings. So I continued to play and in the meantime, I was assigned a VIP manager, Artur, who seemed quite amiable at the start.

However, things took a turn while I was in South Africa. Due to certain restrictions, I was unable to play all the games that I wanted to. Nevertheless, I managed to win a few slot games and received an attractive bonus offer. However, my issues with the sizable sum I was unable to claim left me frustrated. I then visited Lalabet's website on Guru and stumbled upon two negative reviews, one of which by a German reviewer whose circumstances seemed to mirror my own, especially in terms of the issue of slow payment in case of big winnings. The smaller winnings got transferred to my ABN account within days, but I faced real trouble when it came to the substantial amount.

I learned from their website that Dutch players aren't allowed to gamble there – a fact I wasn't aware of and I felt this was illegal. But even after I pointed out this illegality, instead of blocking me, they kept encouraging me to play. I had received cash back twice, €1500 and another €400 amongst other small amounts. So, in essence, almost the entire sum I wagered was my own money. This afternoon, I confronted them with these issues, but each of my inquiries to the VIP was sidestepped. Sometimes they even inexplicably blocked me.

I personally enjoy playing roulette and have had instances in the past where the ball landed on zero but my account showed zero - an issue I was taking up with them. Today, my VIP manager informed me unexpectedly that I have made a withdrawal; though, to my knowledge, I haven't. And now my account has been closed without my asking for any money. They wouldn't even disclose the withdrawal amount. However, luckily I have taken screenshots of all our conversations. I have given them until 13.00 tomorrow to disclose the amount. I would like you guys, Guru, to read the reviews here, especially the German one who had an almost identical experience and eventually never heard back from them. My verification is complete and on paper too, as they suddenly inquired tonight if I would like to proceed with it. I believe this to be sheer fraud and, given the amount of evidence I've collected, I would appreciate it if Guru could look into it.

Best regards, Dave

Hello Beast777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lalabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account got ever fully verified? Did the casino ever point out that you are playing from a restricted country? Why did you ask for a refund and not simply for a withdrawal of your winnings? Did you ever log into the casino while located in Netherlands?

Looking forward to your answer.

Regards,

Nick

Hi Nick ,

thabks for coming back …. They refuse to tell me the amount suddenly has been requested as pay out …. I never did yesterday … and the talking in circle is on this way …. If you want I want my 11.000 euro back . If you need more information and also screenshots please let me know . my VIP manager is not helping , and suddenly my emails at the financial department are denied … this time i did my work with screenshots. Artur is my VIP manager …

as you can see , the German customer had similar problems .

thanks !!!!!!

Dave

Hi , the account was not even in asking . I opened the account and there where my paspoort details , but not a prober KYc check … that check came from the withdrawal I did I can show you …. After that amount suddenly the KYC and ime fully verification now . Now I told them specific why I couldn’t play all the games … they knew I was on holiday in South Africa and only after the big amount they came with the KYc , even worse is that they tell me I did a withdrawal yesterday while there is nothing . Only the thing with the zero bets .. I have tons emails to show this time . I asked a Laywer to

have a look . It’s really scalmem , because I use my dutch banking app to deposit money … Abd all the dutch brands are on there. Can’t show it anymore because ime blocked . But I can show bankstatements

so I did a withdrawal of a amount … but then they suddenly with this ….. I can litterly show every single screenshots

They just sent me a mail , that they can’t tell the amount they suddenly requested? Again answer the right department.

they promised me to to solve it

Good day ,

i just received the message from my VIP manager , they gonne settle with me for a amount €9204 . Banking details are already given yesterday . Untill the money is really on my account , I leave it open . But lalabet solved the problem with me .

regards , Dave

I have money ! No from guru

I want my money

Invites all 0n line

heck me

Ok, promised after 30,000 euros

so rude to be helped?

enjoy ! !

hi , they mine 9204 € …

there is a thing !

The place I wantedto play ? They not answer .

money is still not there

so drama to get my money

They are lying to give the €9204

they keep lying .. also when you call them … they ignore

Tonight ,

ime a between status….they refuse to give answer !!!!!

so I lost again 9204 euro will be pay back

Even when theta is a case ,…

9294€ never got paid out !!!!!

they Arthur is also lying

Unfortunately they try all the tricks not to pay me out !!!!!!!!!!!!!!!!!

noe they don’t know my account number anymore ….

Again … they don’t solve the problems .. they didn’t sent the money

They don’t answer anymore … I have a email stated a Cashback €9204 …… still waiting after I gave my bankingdetails 4 times .

No money yet

Dear Beast777,

I'm glad to hear that your issue has been resolved successfully (information from the player on the forum). I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru