Kripty Casino - Player's exclusion is not honored by the casino.

I am supposed to be net work wide excluded other sister casinos have honoured it however this casino did not I did not even know this I informed there network of my gambling addiction and they let me sign up on kripty and verify and play… that’s so unfair they even asked for verification and still let me play. Verification before playing or depositing. This is unfair please help casino gurus.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible Gambling section, and this is what I found:

Self-Exclusion

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.

email: support@kripty.com

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. We already informed you about this in at least one of your previous complaints:

https://casino.guru/cryptoleo-casino-player-seeks-refund-after-account

Could you please advise if you have requested direct self-exclusion from Kripty Casino?

Looking forward to hearing from you.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi, what’s your email? I can send you evidence of the net work wide self exclusion confirmation.

Did you receive it?

Thank you very much for your reply, sati725. Do I understand correctly based on your emails that your Kripty Casino account was closed upon your request?

No it was not, it was closed once I mentioned the fact that they did not follow responsible gambling guidelines. The moment I explained my concerns and the issue with the net work wide gambling which worked on every other site but there’s with evidence they said they would get back to me however no one ever has yet.

I understand your point of view, but we have already explained to you our approach to cases like this. Unfortunately, as long as your account has been closed after you explained the situation to the casino, there is not much we can do. I can only recommend you contact the licensing authority as they have more options and tools to help players in similar situations.

And as previously, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Lastly, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true).

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.