Kripty Casino - Player's exclusion is not honored by the casino.

I am supposed to be net work wide excluded other sister casinos have honoured it however this casino did not I did not even know this I informed there network of my gambling addiction and they let me sign up on kripty and verify and play… that’s so unfair they even asked for verification and still let me play. Verification before playing or depositing. This is unfair please help casino gurus.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible Gambling section, and this is what I found:

Self-Exclusion

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.

email: support@kripty.com

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. We already informed you about this in at least one of your previous complaints:

https://casino.guru/cryptoleo-casino-player-seeks-refund-after-account

Could you please advise if you have requested direct self-exclusion from Kripty Casino?

Looking forward to hearing from you.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi, what’s your email? I can send you evidence of the net work wide self exclusion confirmation.