The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player.
Kingmaker Casino - Withdrawal of player's winnings has been delayed.
Amount: 706 CHF
Kingmaker Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 weeks ago
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1 month ago
Translation
Withdrawal is not being processed.
According to the website, it should be processed within max 3 days.
Automatic translation:
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1 month ago
Dear ferenc.90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Hi @ferenc.90,
We're sorry you're having trouble with withdrawal.
Can you please confirm that this email p************90@gmail.com is the one you used for your player account? This will help us understand what is this issue about.
Sincerely,
Kingmaker Team
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1 month ago
Translation
Yes, it is this email address.
And I want to be paid out now, you earned more from me than I take out of the casino. So I urgently request the payment.
Automatic translation:
Sensitive attachment
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1 month ago
Translation
I also sent an email
Automatic translation:
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1 month ago
Translation
Does anyone answer my answer Hello!!!!
We live in the 21st century.
Finally pay me off.
Automatic translation:
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1 month ago
Hi ferenc.90,
We're glad the payment came, we are sorry for the delay, but payments usually take a little time. This is why we encourage our players to have a little patience when it comes to withdrawals.
Have a great day,
Kingmaker Team
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1 month ago
Hello everyone,
Thank you both for your replies.
ferenc.90, do I understand correctly that the issue has been resolved?
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