Kingmaker Casino - Withdrawal of player's winnings has been delayed.

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Dear ferenc.90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi @ferenc.90,

We're sorry you're having trouble with withdrawal.

Can you please confirm that this email p************90@gmail.com is the one you used for your player account? This will help us understand what is this issue about.

Sincerely,

Kingmaker Team

Ja es ist diese Email Adresse.

Und ich will jetzt Ausgezahlt werden, Sie haben an mir mehr verdient als ich Aus dem Casino Rausnehme. Also bitte ich drigends um die Auszahlung.

Email habe ich auch versendet

Antwortet jemand auf meien Antowrt Hallo!!!!

Wir leben im 21 Jahrundert.

Zahlt mich endlich aus.

Hi ferenc.90,

We're glad the payment came, we are sorry for the delay, but payments usually take a little time. This is why we encourage our players to have a little patience when it comes to withdrawals.

Have a great day,

Kingmaker Team

Danke vielmals!

Ich ziehe meine beschwerde zurück

Hello everyone,

Thank you both for your replies.

ferenc.90, do I understand correctly that the issue has been resolved?

Dear ferenc.90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.