Kingmaker Casino - Player's withdrawal request is delayed and blocked.

Hello, I requested a withdrawal on 19/04 and it has not yet been accepted. The delays continue and there is no result. I would like your help. Thank you. I also have other funds to withdraw, but I can't because my withdrawals have been blocked.

Dear alicecerta19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

They checked everything and they keep telling me that it's being processed but everything is fine, are you kidding me? even yesterday to make fun of me I was told that I could have received it but I'm tired of being made fun of and for a week they've been telling me the same thing I want the money I played back because it's not correct and I think it's a scam site, I hope to resolve everything with you and not have to involve the police, thank you

Hi alicecerta19,

• Do I understand correctly that you played down your winnings?
• How much is your active balance now?

Thank you.

My active balance remained at 0 caused by the fact that they didn't let me cancel the withdrawals in order to make a bigger one and also by the fact that I still have the 200 euros blocked in processing since April 19th and it's truly a joke

I would like the money played back since the site is a scam and a waste of time, cancellation from their site and maybe something could be done for future people who try to play, trying to report the site to them is not at all right what they do, Thank you

Thank you very much, alicecerta19, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

PS: Please be aware that Katarina will only be able to assist you in retrieving your pending withdrawal of €200, and not the funds that were played and lost. We apologize, but in instances where a player is unable to withdraw, we strongly advise patience and await our assistance, as we are unable to recover lost winnings.

OK, I'll settle for it, thanks for your help

Dear alicecerta19, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Kingmaker Casino representative to join this conversation. 

Dear Kingmaker Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Customer,

Thank you for your patience. We would like to inform you that your withdrawal request was processed from our side on 22.05.2024.

Best regards,

Kingmaker Team

Thank you Kingmaker Casino for the update.

Have you received your winnings, please?

Dear alicecerta19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because alicecerta19 has stopped responding to our messages and questions. Without alicecerta19 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.