The player from Germany had initiated two separate withdrawals of 500 Euros each from Kingmaker casino. Despite having received confirmation from the casino's support, the funds had remained 'in processing'. The player, having expressed an urgent need for the funds, had filed a complaint. We had advised the player to wait for 14 days, the usual processing time for withdrawals, before escalating the issue. The player had expressed dissatisfaction with the delay, stating that most casinos completed verification and payout within 1-2 days. We had agreed to keep the complaint open and intervene if there was no development within the two-week timeframe. The issue was eventually resolved, with the player confirming receipt of the funds. We subsequently marked the complaint as 'resolved'.
Kingmaker Casino - Player’s withdrawal is delayed.
Amount: €1,000
Kingmaker Casino
Safety Index:Fresh casinoCase closed
RESOLVED
Case summary
I made two withdrawals of 500 Euros each on 16.04.2023 and 17.04.2023.
According to Kingmaker, I don't need to verify myself, but 3 working days have already passed and no withdrawals have reached me yet, they still say "processing".
The woman from the live chat said this afternoon that it should have arrived already and should be with me very soon. I hope it indeed happens.
In the meantime, of course, I've read that this happens quite often with Kingmaker and since I really desperately need this money, I'm now taking the step of making a complaint.
Regards, flasher
Dear flasher,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Hello, first of all thank you for accepting the complaint. However, 14 days is very unusual these days, 90% of casinos manage to complete verification + payout after 1-2 days.
I have not received a request for verification from Kingmaker and I cannot select anything in my account that says verification is not necessary. It has now been 7 days since the first withdrawal.
And if the site says something about 3 working days as the maximum duration, then this should be adhered to or changed in the terms and conditions.
Thank you for your reply, flasher. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
If both have been paid, the deal can be closed
Dear flasher,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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