The player from Greece had been waiting since the 30th of March for his withdrawal to be processed. Despite being told to be patient and sending multiple emails, he hadn't received any response. His account wasn't asked for verification and he played only with his own money. After we reached out to the Kingmaker Casino, they informed us that the player's withdrawal had been processed on 9th April 2024. The player confirmed receiving his winnings, resolving the issue.
Kingmaker Casino - Player's withdrawal is delayed.
Amount: €100
Kingmaker Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
I have been waiting since the 30th of March for my withdrawal request to be processed, but after 6 days all they tell me is to be patient... I've sent emails as well, but received no response.
Automatic translation:
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1 month ago
Hello tryleon7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Good evening, I've never used bonuses at the casino, I've only played with my own money, and I'm not asked for identification
Automatic translation:
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1 month ago
Thank you tryleon7 for all the information provided. I will now forward your complaint to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 month ago
Hello tryleon7,
My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.
I would like to invite Kingmaker Casino’s representatives to join this discussion in order to resolve this issue.
Dear Kingmaker Casino,
Could you please provide an update on the status of the player’s withdrawal request?
Best Regards,
Jakub
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4 weeks ago
Dear Customer,
Thank you for reaching out. We would like to inform you that your withdrawal was processed from our side on 09.04.2024. Please accept our sincere apology for the delay.
Best regards,
Kingmaker Team
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4 weeks ago
Dear Kingmaker Casino,
Thank you very much for providing information and for your cooperation.
Dear tryleon7,
Could you please confirm that your withdrawal has been successfully completed?
Best Regards,
Jakub
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3 weeks ago
Dear tryleon7,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system.
Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!
Best Regards,
Jakub
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