The player from Greece had requested a withdrawal on 16/03/2024 but didn't receive the funds even ten days later. The casino had been unresponsive to his messages and emails. We had advised the player to be patient as withdrawals could take a couple of days or even weeks to be fully processed. The casino later stated that there were no pending withdrawals on the player's account, and the funds had been used in the casino. The player did not respond to our subsequent queries, hence we couldn't investigate further and had to reject the complaint.
Kingmaker Casino - Player's withdrawal is delayed.
Amount: €150
Kingmaker Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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8 months ago
Translation
I have made a withdrawal request since 16/03/2024 and we have reached 26/03/2024.
I can't repeat what others have said about kingmaker.com
It's the same scenario - they don't respond to chat messages, ignore the chat, don't reply to emails, providing preformatted (copy-paste) responses like some scam. I can't justify them being too busy to reply to chats, prioritizing others over me, changing avatars, and completely failing to reply. It's just like dealing with the government, with absolutely no response to emails. I can't defend them, especially when I see many reviews about them failing to pay out like other players.
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8 months ago
Dear Lordakos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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8 months ago
Hi @Lordakos,
We are sorry you are having trouble with withdrawal, and we will try to solve this issue as soon as possible.
Can you please confirm that this email: t**********4@gmail.com is the one connected to you player account? We need this information in order to investigate the issue further.
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8 months ago
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I replied to the email, and clicked on the link
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8 months ago
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This is an answer, I have so many days, you are mocking me, I send emails, you do not answer
It is no coincidence that there are so many others with the same situation as mine
When will I get the money worst casino I have played max 3 days first time so long ever
Let's say you're a poker star and you understandably catch on, here are the biggest companies and you succeed??
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8 months ago
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28/03/2024 still to receive my money 12 days have passed since the withdrawal request. No answer no reason
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8 months ago
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Is this a site where you ask to speak to someone in charge and they throw out log out from account disable chat
Plz this site kingmaker.com is scam or not ??
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8 months ago
Now they are asking kyc verification to accept withdraw,wow pls why are lying to much and why allow to advertise their site here?
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7 months ago
Thank you for your reply, Lordakos. Have you made any successful withdrawals before? Do I understand correctly that you have not provided any documents to verify your identity?
Did you accumulate your winnings with or without an active bonus?
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7 months ago
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Nothing, no withdrawal, they canceled it and added the balance to my account, again from the beginning withdrawal, please don't recommend such a casino again, so many people suffer
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7 months ago
Thank you very much, Lordakos, for your cooperation. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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7 months ago
Hello Lordakos,
My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.
I would like to invite Kingmaker Casino’s representatives to join this discussion in order to resolve this issue.
Dear Kingmaker Casino,
Could you please provide an update on the status of the player’s withdrawal request?
Best Regards,
Jakub
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7 months ago
Dear all,
Thank you for reaching out. We are sorry you are having trouble with our platform.
After investigating this issue, we would like to inform you that there are no pending withdrawals currently on the account. The funds have been used in casino.
Best regards,
Kingmaker Team
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7 months ago
Dear Lordakos,
According to the casino's statement, is it correct that the funds you intended to withdraw were spent in the casino?
Thank you in advance for your reply.
Best Regards
Jakub
