Kingmaker Casino - Player’s withdrawal has been delayed.

I have been trying to withdraw from last Saturday...3 withdrawals totaling 880 euros, the winnings were approximately 2 000...but it wouldn't let me withdraw and unfortunately I lost the rest...880 euros are left for withdrawal in 3 withdrawal requests... Nothing so far, in my conversation they keep saying exactly the same that I have to wait and they have a lot of withdrawals and all that...I don't know, I obviously want the money but I also want everyone to know how long they take and how they treat their customers.

Hello antonytaxi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

When I go to verify it says that it is not needed....the winnings are real...it was a bonus but I played it exactly as you tell me and with all the legalities and the winnings are real...even yesterday I talked and you tell me the same that there is a delay

Yes it's my first withdrawal.....but you say 3 days and every day on chat you tell me to wait...I didn't know we have to do 14 days....you must say that

• Still my profits were about 2000 but I didn't dare to withdraw here you write that we can withdraw more. ..it's a shame to fool the common people......this when you ask me for verification

And the winnings are real you can see it from the game histories...just when we deposit we are good but when we win you don't want to pay....that's what I understand

• The profits really came from money......I haven't done the verification because you tell me from your website that it's not necessary...still the profits were much more but you say up to 3000 withdrawal by card, you didn't ask me to I make a withdrawal like this out of necessity and I made 3 withdrawals totaling 880 euros....directly you had locked the option to cancel the withdrawal....since that day I have been waiting, I have talked to you and you always say and wait and wait today, well you say for 14 days this is the first once you say it...

Last chat....nothing new just banter..

Today's speech

Today they don't even chat...they have a lot of work...

Hi @antonytaxi,

We're sorry you're having trouble with withdrawal.

Can you please confirm that this email a********i@gmail.com is the one you used for your player account? This will help us understand what is this issue about.

Sincerely,

Kingmaker Team

How do you want me to confirm that???? I have also emailed you...what should I do..my email is ..antonytaxi@gmail.com

...with this I registered and with this I am speaking to you

I also sent your support team

Last conversation...

Of course I have sent an email but no reply...

Today's reply after my email.....

Again today the same

New update....they put my 2 payments....a total of 500 euros and they returned the 380 euros....I don't know the reason...now I asked again to withdraw the amount of 330 euros...the 500 I got it in my bank account

They told me that my bank arrived... because I didn't get the 3rd withdrawal, what I wanted is that I got the 500 and now I requested a new withdrawal of 330 euros

From 24.03 total withdrawals 880 euros today after many conversations they put the 500.....the 380 back to my account..in a conversation they told me it's my bank's fault that they didn't accept the money.....now I have requested a withdrawal again.. a total of 330 euros ..... logically I will wait again.... thank you I think you helped me a lot

Hello antonytaxi,

Glad to hear that part of the payout has arrived. Please request for a withdrawal again and let us know once the money arrives to you or in case of any update.

Of course, since yesterday I have requested a new withdrawal. I will inform you....

Everything, they gave me all the money....thank you very much...

Dear antonytaxi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru