The player from Greece had requested withdrawals totaling 1500 euros over several days, but after numerous emails and live chat attempts, his account was deactivated, and he only received automated responses. He sought assistance in retrieving his funds. After intervention by the Complaints Team, the issue was resolved, and the player confirmed that he received his money after a month of waiting. The complaint was marked as resolved in the system.
Kingmaker Casino - Player’s account has been closed after withdrawal requests.
Resolved
Our verdict
Case closed
Amount: €1,500
Kingmaker Casino
Safety Index:LowCase summary
Discussion
Public
Public
1 year ago
Translation
I have requested a withdrawal of 1500 euros (3×500). The first request was made on 3/12, the second on 4/12, and the third on 5/12.
After countless emails and conversations with the live chat, they deactivated my account. I received automated responses everywhere. I don't know what else to do. I just want my money.
Automatic translation:
Public
Public
1 year ago
Hello NikosR,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
1 year ago
Translation
I was not asked for any kind of identification. I have also made a withdrawal from this casino in the past. Once it took 2 business days and the other 3.
The money was my own credit.
I communicate with the casino via email and receive automated messages daily. I can't access the live chat because my account has been deactivated.
Automatic translation:
Public
Public
1 year ago
Translation
just got this sent to me. Huge wait and finally cancellation of one of my three withdrawals. I imagine they will do the same with the others. Note that I can't log into my account because they have banned me
Automatic translation:
Public
Public
1 year ago
Dear NikosR,
I hope this message finds you well.
Could you kindly confirm whether you requested your withdrawal to be processed using the same payment method you used for your deposits? Additionally, have you initiated the verification process since then?
I look forward to your response.
Best regards,
Nick
Public
Public
1 year ago
Translation
Good morning. I just received my money this morning. After waiting a month, countless lies, an unjustified ban on my account and much more, without exaggeration this website deserves the worst rating. Stay away from these scams.
Automatic translation:
Public
Public
1 year ago
Dear NikosR,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
