Kinghills Casino - Player's withdrawal is delayed.

Fully verified account and my first withdrawal with kinghills, I thought it would be worth documenting how long this takes as I unfortunately can see a lot of trustpilot reviews saying they don’t pay at all which is very alarming & will update day to day how long it will take for the benefit of future users.

Day 1 unpaid - ‘Performing Checks’

Dear Chris93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you Tomas. I will document the journey here for use of other players.

Day 2 - Withdrawal cancelled by Kinghills & requested bank statement - uploaded as requested.

Day 3 - Bank statement verified & accepted.

Withdrawal accepted now back to ‘performing checks’ stage.

Day 4 -Money in bank a bit of a slow process & lengthy verification process compared to some other competitors but they DO pay out!

Dear Chris93,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru