The player from India had his account blocked at Kheloexch casino and had not received credit for two transactions totaling 1,100, despite them being marked as successful. He had contacted the casino but received no response, expressing frustration over past experiences. The issue was resolved by the Complaints Team, which stated that the player had violated casino rules by creating multiple accounts, leading to the confiscation of his balances and account bans. Consequently, the complaint was closed as no further action could be taken.
Kheloexch Casino - Player’s account is blocked with delayed transactions.
Amount: 1,100 INR
Kheloexch Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Kheloexch Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 weeks ago
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4 weeks ago
My account has been blocked my kheloexch casino. I did my two trnstions 400 and 700 but not credited in my account as it was shown successful. I contact them but no response. This is the second time they scam me. Worst application ever.. Please help somebody.
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3 weeks ago
Dear aslamjwk09,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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3 weeks ago
I don't know what I will do know.. I got frustrated😔. This is my second complaint on another account. Ist one was blocked by khelostar on blance of 2600 .. And know 1100 they also got stucked. 😰
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3 weeks ago
These two trnstions show successful but not credited. No response from customer service nd blocked my account
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3 weeks ago
And sir u are tolding me to wait for a while. They will credited it in your gaming acount.. But how is possible? Because they blocked my account😭
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3 weeks ago
Dear aslamjwk09,
Unfortunately, it is strictly forbidden to create more than 1 account in any online casino. As you did, they have now right to confiscate any balance on any of your accounts and ban them forever.
I'm sorry but we will be now forced to close the complaint as you violated the casino rules by creating more accounts and in such cases, there is nothing we or anybody could do.
Please be sure to never create multiple accounts in any online gambling site.
Best regards,
Nick
