The player from Finland has been trying to pass the KYC. Casino didn't respond.
Jupi Casino - Player is struggling to verify his account.
Black points: 107
Amount: €500
Jupi Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Jupi Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
i don't get my money out been a month sent all the world's documents now they ask for something on the phone to join the document where my number is preepaid impossible to get on the next page what documents did i send
life in ruins how is this possible ?????
Automatic translation:
Public
Public
2 years ago
Hello jukka,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Could you please advise when exactly you provided the last document?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I can't be the first and the last one how to get a license like this casino I have to send a document to the world
Automatic translation:
Public
Public
2 years ago
Translation
this jupi casino should shut down the incredible activity and the jupi casino has permission to do so and the licensor allowed the theft and terrorization of the customer has been 500e for more than a month in the jupi casino account hanging amazing !!!!!!! who will compensate for this time when my money has been left in the account of the casino and the licensor of suffering all the casinos registered with CYPROS are thieves and terrorists
Automatic translation:
Public
Public
2 years ago
Translation
AND THAT'S MORE THERE'S A MIRACLE OF THE ROBBY AND THE TERRORISTS OF THE CUSTOMERS
Automatic translation:
Public
Public
2 years ago
Thank you very much jukka for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello jukka,
I looked at your complaint and will do my best to help you. I would like to invite Jupi Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?
Public
Public
2 years ago
Translation
I do not know??? sent all the necessary documents good casino lol is valid at other casinos I got the money out and this is intentional theft and terrorizing a customer KYC under the guise of a good yummy casino can jesus this is a deliberate raven is that JUPI CASINO gets a hobby and with the permission of good luck you are of no use they laugh yupi at the casino these shit owes me 500e and these thieves are money launderers CURACAO REGISTERED CYPRUS I think you have your own cow in the ditch
Automatic translation:
Public
Public
2 years ago
Translation
how is it possible for me to play even this shit in JUPI CASINO unless I have already confirmed myself as a player this activity is CRIMINAL and this happens in all these CURACAO CYPRYS CASINOS
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
KYC in the shadow of Casinos Invented on which shade can be used to steal the stealing of the terrorization of this time over the month of what my money Lojuna is a wondering and terrorizing PS sitting there at Jupi Casino's finger in the ass and you will play these money and these complaints what I am trying to do them laughs FOR YOU ALSO
Automatic translation:
Public
Public
2 years ago
We would like to ask the Jupi Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
