Jokerino Casino

Public

dirk121971

Novice

Germany

Public

3 years ago

OriginalTranslation

Jokerino just wants to make money, but doesn't pay out.

The verification for withdrawals doesn't work, don't want to be bothered with withdrawals.

Your email page info @ jokerino. com, so your support is defective or no longer exists, so it will be displayed and a live chat, which probably once existed, no longer exists.

I am waiting there for a payout of 1900 euros, which I honestly won without using a bonus and you owe a lot more money to others.

You just get spam all the time that you should play more.

They will probably close it soon and then reopen it under a different name and wait until we stupid players fall for it again.

This group of casinos also includes many others and the main seat is probably this gambling city next to Hong Kong.

I can't think of the name of this city-state right now.

In any case, the fact is I had deposited 50 euros without a bonus or free spins and in the end made a profit.

When verifying you can upload the images of ID, bank statements or other proof that the account belongs to you with an alleged forwarding, but if you go out there again and look after a few days, the same is still requested and you get it no confirmation of receipt of the documents or any response at all.

I then tried to e-mail the documents to Jokerino to your support info@jokerino.com, but the message came up that this e-mail address was incorrect and probably no longer exists or was blocked by Jokerino himself because the Complaints are probably very many.

Simply continuing to send emails in order to lure even more into the trap and not make legitimate payments to customers is bold.

I think Jokerino is now actually a case for the supervisory authorities and should be closed, but it will probably be of no use because they will then simply continue under a different name.

I will probably never see the money, like many other Jokerino players will not.

Feel free to try to help, but Jokerino will probably never answer you

Jokerino will nur Geld machen, aber zahlt nicht aus.

Die Verifizierung für Auszahlungen funktioniert nicht, wollen nicht mit Auszahlungen belästigt werden.

Ihre E-Mail Seite info@jokerino. com, also Ihr Support ist defekt oder existiert nicht mehr, so wird es jedenfalls angezeigt und einen Live Chat, den es wohl mal gab, existiert nicht mehr.

Ich warte dort auf eine Auszahlung von 1900 Euro, die ich ehrlich gewonnen habe ohne Nutzung eines Bonus und Anderen schulden Sie noch viel mehr Geld.

Man bekommt nur ständig Spams das man noch mehr spielen soll.

Sie werden es wohl bald schließen und es dann unter einen anderen Namen neu eröffnen und warten bis wir dummen Spieler wieder drauf reinfallen.

Zu dieser Gruppe von Casinos gehören auch noch viele Andere und Hauptsitz ist wohl diese Spielerstadt neben Hongkong.

der Name dieses Stadtstaats fällt mir gerade nicht ein.

Tatsache ist jedenfalls ich hatte 50 Euro ohne Bonus oder Freispiele eingezahlt und am ende einen Gewinn erzielt.

Bei der Verifizierung kann man zwar die Bilder von Ausweis einer Rechnung und Kontoauszüge oder anderen Beweis das einem das Konto gehört hochladen mit einer angeblichen Weiterleitung, doch wenn man dort dann wieder rausgeht und nach einigen Tagen nachschaut, wird das Selbe weiterhin verlangt und man bekommt auch keine Bestätigung des Eingangs der Unterlagen oder überhaupt irgendeine Antwort.

Ich habe daraufhin versucht die Unterlagen Jokerino per E-Mail zu schicken an Ihren Support info@jokerino.com, es kam aber die Meldung das diese E-Mail Adresse fehlerhaft sei und wohl auch nicht mehr existiert oder von Jokerino selbst blockiert wurde, da die Beschwerden wohl sehr Viele sind.

Einfach weiter Mails zu verschicken, um noch mehr in die Falle zu locken und keine rechtmäßigen Auszahlungen an Kunden zu tätigen, ist schon dreist.

Ich denke Jokerino ist jetzt eigentlich ein Fall für die Aufsichtsbehörden und gehört geschlossen, allerdings wird es wohl nichts nützen, da sie dann unter einen anderen Namen einfach weitermachen.

Das Geld werde ich wohl niemals sehen ,wie auch viele andere Jokerinospieler nicht.

Sie können gerne versuchen mir zu helfen, aber Jokerino wird Ihnen wohl nie antworten

Automatic translation:

Public

Kristina

Deputy Complaints Team Lead

Public

3 years ago

Dear dirk121971,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I checked the General T&Cs (https://jokerino.com/en/terms/ )and I found this:

"Customer Support

Customer experience is essential to jokerino.comand we understand that there are numerous matters of Customers that should be dealt with accordingly. On occasions of uncertainties, general questions and complaints of any kind the visitors and customers of jokerino.comcan contact us via various channels listed below:

E-mail: support@jokerino.com

Live chat: see the section "Contact Us" or click on the chat icon via Help Panel"

I tested both email and live chat. The email went through without any problems and live chat answered me quickly and I was informed it is available 24/7. If you haven’t tried to contact the casino via email support@jokerino.com, I’d recommend you trying this instead, since the address is different from the one you mention in your message.

Please let me know if this information was useful. If not, we will intervene.

Best regards,

Kristina

Private

dirk121971

Novice

Germany

Private

3 years ago

OriginalTranslation

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

dirk121971

Novice

Germany

Public

3 years ago

OriginalTranslation

I have now sent everything again to info@jokerino.com in 3 emails because the file sizes of the pictures were probably too big.

In the 1st the pictures of the identity card are sent.

In the 2nd the picture of an invoice that my address is correct

and in the 3rd pictures of my bank card so the person in the chat advised me there.

I'm curious if there will be a reaction, but I'm afraid that there will be no answer, as with others who are waiting there for their money.

With best regards

Dirk T ***

Edited by a Casino Guru admin

Automatic translation:

Public

dirk121971

Novice

Germany

Public

3 years ago

OriginalTranslation

So far no response to the emails to Jokerino, not even a message that they are processing the case.

Automatic translation:

Public

dirk121971

Novice

Germany

Public

3 years ago

OriginalTranslation

Sorry, I have to correct it, in the spam there was a message that they would send the money in 2-3 working days.

So I'll get back to you on Monday next week at the latest to see whether I have received the money.

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 business days until you receive it.

Yours

Automatic translation:

Public

Kristina

Deputy Complaints Team Lead

Public

3 years ago

Thank you dirk121971 for informing us about the progress. So, let's give it a few more days, and hopefully, you will receive your withdrawal soon. Please, keep us updated, and let us know if there is anything new regarding this case.

Public

dirk121971

Novice

Germany

Public

3 years ago

OriginalTranslation

Hello Kristina Stark,

As feared, I did not receive the 1900 euros within the specified 3 working days, but the amount was deleted from the payouts on the Jokerino account.

I have now written to Jokerino again in English

Hello Jokerino,

3 business days are over and I haven't received the 1900 Euro on my bank account.

You have sent me a message 02/10/2021 that you have accepted the withdrawal and i should get the money

In 3 days.

This Message:

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 business days until you receive it.

Yours

What is happening?

Have you sent it false?

Could you send a build where i can see that the money is transferred to my bank?

Or have other players in the Internet Right that Jokerino doesn´t pay out money?

With best regard

Dirk T ***

Let's see if you react, but I'm afraid that you will do it like many others and

will pretend they don't know anything about a payout.

With best regards

Dirk T ***

Edited by a Casino Guru admin

Automatic translation:

Public

dirk121971

Novice

Germany

Public

3 years ago

OriginalTranslation

Hello Kristina Stark,

I have now received the money after 4 working days and can now rate the portal positively, but you should perhaps still work on the Jokerino portal so that it is not so cumbersome to get your profit.

Thank you for your help and I will gladly recommend your site to others.

The case can thus be closed.

With best regards

Dirk T ***

Edited by a Casino Guru admin

Automatic translation:

Public

Kristina

Deputy Complaints Team Lead

Public

3 years ago

Awesome news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.