The player from Germany is struggling to get in touch with the casino’s support regarding his withdrawal. The player informed us the casino paid out his winnings.
Jokerino Casino - Player is not satisfied with casino services.
Amount: €1,900
Jokerino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
Jokerino Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Jokerino just wants to make money, but doesn't pay out.
The verification for withdrawals doesn't work, don't want to be bothered with withdrawals.
Your email page info @ jokerino. com, so your support is defective or no longer exists, so it will be displayed and a live chat, which probably once existed, no longer exists.
I am waiting there for a payout of 1900 euros, which I honestly won without using a bonus and you owe a lot more money to others.
You just get spam all the time that you should play more.
They will probably close it soon and then reopen it under a different name and wait until we stupid players fall for it again.
This group of casinos also includes many others and the main seat is probably this gambling city next to Hong Kong.
I can't think of the name of this city-state right now.
In any case, the fact is I had deposited 50 euros without a bonus or free spins and in the end made a profit.
When verifying you can upload the images of ID, bank statements or other proof that the account belongs to you with an alleged forwarding, but if you go out there again and look after a few days, the same is still requested and you get it no confirmation of receipt of the documents or any response at all.
I then tried to e-mail the documents to Jokerino to your support info@jokerino.com, but the message came up that this e-mail address was incorrect and probably no longer exists or was blocked by Jokerino himself because the Complaints are probably very many.
Simply continuing to send emails in order to lure even more into the trap and not make legitimate payments to customers is bold.
I think Jokerino is now actually a case for the supervisory authorities and should be closed, but it will probably be of no use because they will then simply continue under a different name.
I will probably never see the money, like many other Jokerino players will not.
Feel free to try to help, but Jokerino will probably never answer you
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3 years ago
Dear dirk121971,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I checked the General T&Cs (https://jokerino.com/en/terms/ )and I found this:
"Customer Support
Customer experience is essential to jokerino.comand we understand that there are numerous matters of Customers that should be dealt with accordingly. On occasions of uncertainties, general questions and complaints of any kind the visitors and customers of jokerino.comcan contact us via various channels listed below:
E-mail: support@jokerino.com
Live chat: see the section "Contact Us" or click on the chat icon via Help Panel"
I tested both email and live chat. The email went through without any problems and live chat answered me quickly and I was informed it is available 24/7. If you haven’t tried to contact the casino via email support@jokerino.com, I’d recommend you trying this instead, since the address is different from the one you mention in your message.
Please let me know if this information was useful. If not, we will intervene.
Best regards,
Kristina
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3 years ago
Translation
I have now sent everything again to info@jokerino.com in 3 emails because the file sizes of the pictures were probably too big.
In the 1st the pictures of the identity card are sent.
In the 2nd the picture of an invoice that my address is correct
and in the 3rd pictures of my bank card so the person in the chat advised me there.
I'm curious if there will be a reaction, but I'm afraid that there will be no answer, as with others who are waiting there for their money.
With best regards
Dirk T ***
Edited by a Casino Guru admin
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3 years ago
Translation
So far no response to the emails to Jokerino, not even a message that they are processing the case.
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3 years ago
Translation
Sorry, I have to correct it, in the spam there was a message that they would send the money in 2-3 working days.
So I'll get back to you on Monday next week at the latest to see whether I have received the money.
Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 business days until you receive it.
Yours
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3 years ago
Thank you dirk121971 for informing us about the progress. So, let's give it a few more days, and hopefully, you will receive your withdrawal soon. Please, keep us updated, and let us know if there is anything new regarding this case.
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3 years ago
Translation
Hello Kristina Stark,
As feared, I did not receive the 1900 euros within the specified 3 working days, but the amount was deleted from the payouts on the Jokerino account.
I have now written to Jokerino again in English
Hello Jokerino,
3 business days are over and I haven't received the 1900 Euro on my bank account.
You have sent me a message 02/10/2021 that you have accepted the withdrawal and i should get the money
In 3 days.
This Message:
Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 business days until you receive it.
Yours
What is happening?
Have you sent it false?
Could you send a build where i can see that the money is transferred to my bank?
Or have other players in the Internet Right that Jokerino doesn´t pay out money?
With best regard
Dirk T ***
Let's see if you react, but I'm afraid that you will do it like many others and
will pretend they don't know anything about a payout.
With best regards
Dirk T ***
Edited by a Casino Guru admin
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3 years ago
Translation
Hello Kristina Stark,
I have now received the money after 4 working days and can now rate the portal positively, but you should perhaps still work on the Jokerino portal so that it is not so cumbersome to get your profit.
Thank you for your help and I will gladly recommend your site to others.
The case can thus be closed.
With best regards
Dirk T ***
Edited by a Casino Guru admin
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