The player from Germany deposited money into his account and he’s been having technical issues since the bonus was activated. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Jokerino Casino - Player is experiencing technical difficulties while playing casino games.
Black points: 20
Amount: €60
Jokerino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
Jokerino Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
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4 years ago
Translation
have paid into the jokerino casino and, depending on the circumstances, also received the first deposit bonus, I had to argue about it !!! and after i got the bonus not a single slot opens when i log out or play the slot as a demo every slot goes. !!! I contacted the casino support and said their IT specialists will take care of it. the whole thing cost me a whole day and the end of the song you removed the chat button and i still can't play with my deposited money. that is an absolute cheek, if not criminal. warn everyone about these scammers mfg D. Ch.
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4 years ago
Dear Dietmar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and forward me the communication between you and the casino? My email address is kristina.s@casino.guru (or you can post screenshots here).
Additionally, I would like to point out, that the live chat is not available 24/7, so that might be the reason why the chat bubble disappeared. The live chat confirmed it should be available from Monday - Friday from 7 a.m. to 11 p.m.
I hope we will be able to help you as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Translation
I don't have any technical problems when I log in with a mobile phone or another pc, the slots do not play either ... the slots only work when I log out or play demo games. Apart from that, every other casino works except jockerino !!!
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4 years ago
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I tried again today to play jokerino with my credit, logged in no slot works! chat button is still gone. insolence the casino !!!
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4 years ago
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have 60 euro on my account can not play with it and chat button was still removed too hard this casino !!!!
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4 years ago
Thank you very much Dietmar for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hi Dietmar,
I looked at your case and understand the situation. I will contact the casino and see if I can help.
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4 years ago
We would like to ask the Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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4 years ago
Translation
still can't play with my 60 euro and the chat button has been removed and is nowhere to be found! a very criminal casino where cheats in my opinion !!! yes not play JOKERINO casino !!!! mfg didi
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4 years ago
Hi Dietmar,
I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
Best regards,
Peter
