HomeComplaintsJokerino Casino - Player is experiencing technical difficulties while playing casino games.

Jokerino Casino - Player is experiencing technical difficulties while playing casino games.

Black points: 20

Amount: €60

Jokerino Casino
Safety Index:Very low
Submitted: 12 Nov 2020 | Unresolved : 09 Mar 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

8 months ago

The player from Germany deposited money into his account and he’s been having technical issues since the bonus was activated. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Public
Public
3 years ago
Translation

have paid into the jokerino casino and, depending on the circumstances, also received the first deposit bonus, I had to argue about it !!! and after i got the bonus not a single slot opens when i log out or play the slot as a demo every slot goes. !!! I contacted the casino support and said their IT specialists will take care of it. the whole thing cost me a whole day and the end of the song you removed the chat button and i still can't play with my deposited money. that is an absolute cheek, if not criminal. warn everyone about these scammers mfg D. Ch.

Automatic translation:
Public
Public
3 years ago

Dear Dietmar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and forward me the communication between you and the casino? My email address is kristina.s@casino.guru (or you can post screenshots here).

Additionally, I would like to point out, that the live chat is not available 24/7, so that might be the reason why the chat bubble disappeared. The live chat confirmed it should be available from Monday - Friday from 7 a.m. to 11 p.m.

I hope we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago
Translation

I don't have any technical problems when I log in with a mobile phone or another pc, the slots do not play either ... the slots only work when I log out or play demo games. Apart from that, every other casino works except jockerino !!!

Automatic translation:
Public
Public
3 years ago
Translation

I tried again today to play jokerino with my credit, logged in no slot works! chat button is still gone. insolence the casino !!!

Automatic translation:
Public
Public
3 years ago
Translation

have 60 euro on my account can not play with it and chat button was still removed too hard this casino !!!!


Automatic translation:
Public
Public
3 years ago

Thank you very much Dietmar for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public
Public
3 years ago

Hi Dietmar,

I looked at your case and understand the situation. I will contact the casino and see if I can help.

Public
Public
3 years ago

We would like to ask the Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Public
Public
3 years ago
Translation

still can't play with my 60 euro and the chat button has been removed and is nowhere to be found! a very criminal casino where cheats in my opinion !!! yes not play JOKERINO casino !!!! mfg didi

Automatic translation:
Public
Public
3 years ago

Hi Dietmar,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news