The player from the United Kingdom discovered that the casino operated with a fake license and should not have accepted UK players after depositing and spending a significant amount of money. We requested additional information from the player to proceed with the investigation. However, due to the player's lack of response to our messages and questions, the complaint was rejected.
Jokabet Casino - Player spent money at a casino with a fake license.
Amount: £8,000
Jokabet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Jokabet Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
They let deposit and spend a lot of money then to find out that these own a fake licence and do not suppose to accept UK PLAYERS
Public
Public
6 months ago
Hello lauren4395,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jokabet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do you have any issues with withdrawals or your account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
