Jokabet Casino - Player's deposit not credited to casino account.

Deposited money into jokabet came out of my bank account but not into my balance need help getting it back.

Dear Tckidda432,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Thank you

I fully understand your frustration, Tckidda432. I will set the timer for an additional 23 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Tckidda432,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still not got the money back

Were you in contact with casino support regarding the issue? Has the casino offered to investigate?

Have you contacted your bank? What response have you received?

They text me saying I would get my money transferred back into my bank in 5-10 banking days and it’s been a week they asked to send pdf file of my transactions in January but no response back

Could you please send me the bank statement showing that no money has been returned yet? My email is tomas@casino.guru

I'll await your response.

I have sent all the proof to your email.

The deposit doesn't seem to appear on the statement you submitted. Could you please show proof the money left your account?

hello on the bank statement I sent if you look on January 3rd office hut it’s clearly says that £27 was took out please re look, the money has not been refunded and I am getting annoyed now it’s been a month and a half

Thank you very much, Tckidda432, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Tckidda432 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Jokabet Casino for their help in resolving this complaint. We would like to know what is the issue with the deposit and what can we do to help the player receive their funds.

Thank you!

Dear Tckidda432,

our specialists have already checked your case and provided the answer via email. Unfortunately, the transaction was declined on the payment provider's side. Your funds will be returned to the

payment method within 5 banking days, we kindly ask you to wait.

If there is any other question, please let us know.

Best regards,

Jokabet Team.

Thank you for the update Jokabet Casino representative.

Dear Tckidda432, we will keep this complaint open until you confirm your refund has been successful. Please keep me informed about any further developments.

It’s has been 6 days now still not been sent back

Hi, dear Tckidda432.

If you have not received your payment, please contact us via email support@jokabet.com and provide us with the bank statement from February 23rd to today in PDF format, we will check your case shortly.

If you have any other questions, don't hesitate to contact us.

Best regards,

Jokabet Team.

I have sent you everything you have told me to send still no money back and all the evidence has been sent to you it’s been 3 months since I have lost it

still haven’t got the money no emails have been sent to me

Hi, dear Tckidda432.

We hope you are doing well.

In reference to your request, we inform you that the transaction was not successful on provider's side, as the 3D Security was not completed. Please contact your bank to clarify the situation.

Best regards,

Jokabet Team.

Still no money been sent back it’s been nearly 4 month I am broke and I rlly need this money.

Dear Tckidda432, have you checked in with your bank to rectify the situation? I recommend doing that as the casino is unable to transfer your winnings. Please keep me updated about any further developments. Thank you in advance!

Dear Tckidda432,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.