Jokabet Casino - Player’s account is blocked, with withdrawals pending.

I am new to the casino. I deposited more than €3000 in about a week. I was lucky that over the weekend I won and made a withdrawal of €700 and another of €2890. They asked me to verify my account, so I verified everything: email, mobile number, bank card, and they make me wait because they needed a bank statement, which I also sent, but nothing.

Then I found that they suspended my account, making it seem like I am a criminal. They have not approved my statements and the withdrawals are still there.

When I opened my bank account a few hours later, I found €470 in red in my bank account due to duplicated charges from the casino deposits.

I am really nervous and don't know what to do. I am a normal player with everything in order. I don’t understand what’s happening and it worries me. I need a solution.

Hello Natybe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jokabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Good afternoon, you have not specified why my account was suspended.

There is a novelty that today they deposited the withdrawal of $700 euros but since there were duplicate charges I was left with a little more than 200 euros. Yesterday I sent about five emails and no one answered me and today another five months without a response

I have verified the email, the phone number, my ID, my bank card with which I deposited and the only thing missing was the bank statement which when they suspended my account I sent it and then four hours later when they notified me that I received a deposit from a person of one hundred euros I go to check my account and I find that I had eaten the one hundred euros that had been deposited to me and my account was in the red minus 370 euros, meaning that they charged me 470 euros more which is now withheld so I continue to insist that they return it because once it is collected I don't know how it will be done

I send you a screenshot with a time of approximately 2 p.m. with the balance at 0.98 cents. That was at the time they suspended my account, then when they notify me that they are making a deposit, my son is exactly going to review my account and tell me I am surprised that I have it negative at 18 hours so I sent them an email with the screenshots because apart from that my bank does not approve any operation if I do not have money the balance is insufficient because all the operations are the ones I have to approve with my verification code in my home banking.

I trust that this will be resolved soon the withdrawal of $2,890 euros was returned to my account today my account is still suspended I spoke to the chat and they told me how to withdraw it again so the withdrawal is pending from today I trust I hope they do it but never Something similar had happened to me when I am handing over all my data, I get the impression that they only want the players to lose and when you win something they have intentions of scamming or I don't know, I repeat again I trust that it will be solved and and my experience was short-lived. stay at the casino because I registered last week and I already put the account on hold so nothing,

I send the screenshots of the statements when the account is suspended and then 4 hours later when my bank account is negative and they are all charges from the casino.

There is news Megan returned the overcharged money to the bank account.

But today, surprise, my account has been closed with a pending withdrawal of two thousand eight hundred and ninety euros. I take it as a robbery and they don't give me any explanations and they don't write me emails. I have written an email from another email. I am very disappointed, angry, sad, I need I'm not going to let him steal my money

I thank you very much for your help and understanding, I just received the last withdrawal and everything was resolved, I only recommend that no one play in this casino, I was lucky but I drove them crazy with chat and emails that they never answered, but the good thing I get from this is that Never more!! THANK YOU

Dear Natybe,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru