Jokabet Casino - Player reports harassment from the casino.

Dear PLUM11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly the call started?
• What are the phone calls usually about?
• Is your casino account currently active?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

good morning and ty for your prompt reply. Yes the account is still active and I have looked everywhere on the site for a marketing link to request no calls but there isn’t one . The calls started 2 days after I opened the account and reguardless of numerous operators promising me the calls would stop, they haven’t ! The calls are always about offers they have and even after I say I’m not interested and ask them to stop calling, they insist on telling me the offer and continue to call daily.

it’s relentless !

Thank you very much for your reply, PLUM11. Have you tried contacting the casino regarding this issue via their support options (email, live chat, etc.)? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear PLUM11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.