Jokabet Casino - Player claims that payment has been delayed.

Let me start by saying my residential status is always interesting. I am from the UK but left in 2011.

I move around the world full time. I signed up for the account when I lived in Egypt ( still hold egyptian residency) and am currently now in Mexico ( Not holding residents card but have rental agreements in Spanish)

My account is fully verified.

I have withdrawn 11,000 Euros across 4 withdrawals ( as they have a max withdrawal amount per day) and all I get told is they are being "extra checked"

The terms on their website say up to 24 hours,

I have asked for explanations to which they send me a screen shot of this :

Little confusing as it makes me feel they are accusing me of manipulation of the casino system?

When I asked about this, they said they are not accusing me of anything just that the withdrawals are being " extra checked" but they wont tell me who is checking, why they are checking or when checks will be completed.

For these reasons, I believe this is actually a fraudulent business that is not able to send withdrawals.

Help me get what is rightfully mine.

Dear oliverlythe1980,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, so nothing I can do until then.

Will keep you in the loop

Dear oliverlythe1980,

Have you received your withdrawal from the casino yet?

Dear oliverlythe1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.