Joka Room Casino - Player’s withdrawals have been delayed.

So on may 13 2020 the casino informed me finally after soooooo many documents they wanted and letters from my bank and bank statements they told me that 2000 cad was going to be sent by wire transfee until an total of 9500 would be paid out

Well I'm still sitting here with no 9500 I have tried contacting them they told to send in a bank statement. No problem so I have done that and still no response..I have contacted support everyday and every day they tell me how there busy with covid.. mean while I won at differnt casino and I got that money. My gf won at a casino shes been paid out. I won that money fair and square. And I just dont understand why it's not in my bank account and why you have such crappy customer service. I just want my money

Than

Amanda alabed

Dear Amanda,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise which payment method you have opted for and if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Amanda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.