HomeComplaintsJetbull Casino - Player’s withdrawal has been delayed.

Jetbull Casino - Player’s withdrawal has been delayed.

Amount: €12,000

Jetbull Casino
Safety Index:Above average
Submitted: 13 Apr 2022 | Case closed : 26 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Payment on 04.04. requested. Still no money on the

Account and live chat puts me off all the time. I can STILL cancel my withdrawals in my

Profile and assume that this is exactly what the casino side is speculating on.

Automatic translation:
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2 years ago

Dear Marius,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear Marius,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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