HomeComplaintsJetbull Casino - Player’s withdrawal has been delayed.

Jetbull Casino - Player’s withdrawal has been delayed.

Amount: €12,000

Jetbull Casino
Safety Index:Above average
Submitted: 13 Apr 2022 | Case closed : 26 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Payment on 04.04. requested. Still no money on the

Account and live chat puts me off all the time. I can STILL cancel my withdrawals in my

Profile and assume that this is exactly what the casino side is speculating on.

Automatic translation:
Public
Public
2 years ago

Dear Marius,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Public
Public
2 years ago

Dear Marius,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news