We had informed the player that we couldn't assist him in getting a refund as it required explicit communication to the casino about his gambling addiction and desire to self-exclude. We had emphasized that mere assumptions based on gaming habits were insufficient for a refund claim. We had directed him to our Self-Exclusion Assistance Tool to help him block his casino accounts across multiple platforms. We also advised him to seek professional help if gambling became burdensome and provided a link to various centers specializing in addressing gambling problems. The complaint was subsequently closed.
JeetCity Casino - Player faces delayed restricted withdrawal and suspension issues.
Amount: A$430,000
JeetCity Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
JeetCity Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
