We had informed the player that we couldn't assist him in getting a refund as it required explicit communication to the casino about his gambling addiction and desire to self-exclude. We had emphasized that mere assumptions based on gaming habits were insufficient for a refund claim. We had directed him to our Self-Exclusion Assistance Tool to help him block his casino accounts across multiple platforms. We also advised him to seek professional help if gambling became burdensome and provided a link to various centers specializing in addressing gambling problems. The complaint was subsequently closed.
JeetCity Casino - Player faces delayed restricted withdrawal and suspension issues.
Amount: A$430,000
JeetCity Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
