HomeComplaintsJeetCity Casino - Player faces delayed restricted withdrawal and suspension issues.

JeetCity Casino - Player faces delayed restricted withdrawal and suspension issues.

Amount: A$430,000

JeetCity Casino
Safety Index:High
Submitted: 13 Feb 2024 | Case closed : 11 Mar 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

8 months ago

We had informed the player that we couldn't assist him in getting a refund as it required explicit communication to the casino about his gambling addiction and desire to self-exclude. We had emphasized that mere assumptions based on gaming habits were insufficient for a refund claim. We had directed him to our Self-Exclusion Assistance Tool to help him block his casino accounts across multiple platforms. We also advised him to seek professional help if gambling became burdensome and provided a link to various centers specializing in addressing gambling problems. The complaint was subsequently closed.

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9 months ago
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This post has been made private by Casino Guru, as requested by the player.

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9 months ago
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This post has been made private by Casino Guru, as requested by the player.

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8 months ago
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This post has been made private by Casino Guru, as requested by the player.

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8 months ago
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This post has been made private by Casino Guru, as requested by the player.

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8 months ago
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This post has been made private by Casino Guru, as requested by the player.

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