We had informed the player that we couldn't assist him in getting a refund as it required explicit communication to the casino about his gambling addiction and desire to self-exclude. We had emphasized that mere assumptions based on gaming habits were insufficient for a refund claim. We had directed him to our Self-Exclusion Assistance Tool to help him block his casino accounts across multiple platforms. We also advised him to seek professional help if gambling became burdensome and provided a link to various centers specializing in addressing gambling problems. The complaint was subsequently closed.
JeetCity Casino - Player faces delayed restricted withdrawal and suspension issues.
Amount: A$430,000
JeetCity Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
Please disable your AdBlock