The player from Chile had deposited $6000 pesos on June 13th using a promotion, but the money did not appear in her casino account despite being deducted from her bank account. Numerous emails to the casino's support team went unanswered. The issue was eventually resolved when the casino credited her deposit. The complaint was marked as 'resolved' by us.
JackpotCity Casino - Player’s deposit is missing.
Amount: $6,000 CLP
JackpotCity Casino
Safety Index:Above averageSafety Index
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
On June 13th, I made a deposit of $6000 pesos using the 35% promotion. The money was deducted from my bank account, but it didn't appear in my casino account. I've sent countless emails to the casino's support team, but there's no response.
Automatic translation:
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6 months ago
Dear pavilanataly,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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6 months ago
Dear pavilanataly,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Translation
The casino has already credited my deposit
Automatic translation:
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6 months ago
Dear pavilanataly,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
