Jackpot Molly Casino - Player’s criticizing false advertisement of bonus.

I deposited as a new player to get %200 bonus play but they said I did NOT click the right button. I followed everything it said to do starting with initial click that was on bonus deposit. I asked in chat what happened & they told me I didn't click for bonus! I deposited a smaller amount 2nd & was given 2nd deposit bonus ..never getting the benefit of their welcome offer. I was angry. I won't play there again but wanted to record this with you in case it keeps coming up. Thanks!

Dear Katheren,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino before playing any of your deposited funds? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hi Petronela,

I tried to get copy of chat where I was told I never clicked right spot to get 1st welcome bonus but seriously I followed everything & it even said on my deposit screen 1st welcome bonus of %200 but then I was told in chat I never did what I needed to. I was not offered redemption of activating welcome bonus & I had not used any of my $ deposit when I contacted chat. It seems just a scam because I have tried many casinos now for welcome bonus & this is only time I 'didn't' click the right spot even tho I followed the welcome bonus posting into casino by clicking it! Anyway..I am not looking for much resolution with Jackpot Molly..mostly just want issue on table so if indeed it keeps coming up then we have a record of complaints. Thanks for your time & no further action required.

Thank you, Katheren, for your reply.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.