IZZI Casino - Player’s withdrawal is delayed.

I requested a withdrawal for this money I won. It wasn't with a bonus, I made a deposit. They said it would take up to 3 days to pay me. The 3 days have since passed, and now when I contact them, they tell me to wait for the system to process the payment. Initially, they said it would be a 3-day wait, but after those 3 days, they claim it's up to the system and can't provide a specific date.

Dear buiaramos5287,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I would just like them to give a correct date because they say it takes 3 days for the withdrawal and then there is no date. I contact Izzi Casino's support and they say there is no date for the payment because they are waiting for the system. What is this system that takes so long? It's already been a week since I requested a withdrawal of just 95 reais, which is absurd.

Thank you for your reply, buiaramos5287. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Okay, I'll wait

Dear buiaramos5287,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.