The player from Austria is facing issues with withdrawing winnings after receiving only €400 per day from a total of €2800. Despite inquiries about the payment process, he receives no detailed explanations, and attempts to withdraw via Bitcoin are canceled without reason.
iWild Casino - Player's withdrawal is delayed and lacking explanation.
Amount: €1,600
iWild Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
3d 18h 29m 36s
Case summary
3 days ago
Public
Public
3 days ago
Translation
Good morning, I won a significant amount of money at the above-mentioned casino the weekend before last.
Instead of receiving €1200 per day, I was only paid €400 per day until Wednesday via bank transfer from the total winnings of €2800.
I asked in the chat whether the payout was dependent on VIP status, and this was denied.
Last Friday, I asked again why no further payments were being made and why the amount was so low.
The response was "being processed"....
There has been no response to emails sent to support or the finance department. No feedback whatsoever.
I also tried to withdraw the whole amount via Bitcoin, but the withdrawals were shortly thereafter canceled without any explanation.
I find it quite outrageous that no detailed explanations are given to justify the reduction in payout or why the payout is not being continued.
I hope the Guru Team can assist me with this. Thank you.
Automatic translation:
Public
Public
3 days ago
Dear Filler81,
Thank you for submitting your complaint. I am genuinely sorry to hear about the issues you are experiencing with iWild Casino.
Before we proceed further, I would appreciate if you could provide some additional information to better understand your situation:
- Could you please specify the exact date when your account was fully verified?
- Were your winnings accumulated using real money, or were they earned through a bonus?
- Have you been able to withdraw your balance in larger installments in the past?
- How much of the withdrawal amount have you received so far?
Your responses will help us in addressing your concerns more effectively.
Thank you for your cooperation, and I look forward to your reply.
Best regards,
Nick
Casino Guru is examining the case
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
