The player from Greece had initially struggled with the account verification process at an online casino due to an incorrect document confirming his location. Despite multiple attempts to send it, he had been blocked and hadn't received a response from the casino's support department. However, the issue had eventually been resolved with the casino verifying his account. The complaint had subsequently been marked as 'resolved' by our team.
iWild Casino - Player has trouble with account verification.
Amount: ??
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hello, I created an account at this casino and received the bonus. However, the account needed verification, so I sent the necessary documents. While most of them were fine, there was an essential document for confirming my exact location that wasn't correct. I tried to send it multiple times but I was blocked and couldn't send the document revealing my address. I have been in touch with the responsible support department at kyc@iWildCasino.com but haven't yet received a response. I would greatly appreciate your help in resolving this issue, please.
Automatic translation:
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11 months ago
Hello BlackJokerPro,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Dear BlackJokerPro,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
