iWild Casino - Player has trouble with account verification.

Hello, I created an account at this casino and received the bonus. However, the account needed verification, so I sent the necessary documents. While most of them were fine, there was an essential document for confirming my exact location that wasn't correct. I tried to send it multiple times but I was blocked and couldn't send the document revealing my address. I have been in touch with the responsible support department at kyc@iWildCasino.com but haven't yet received a response. I would greatly appreciate your help in resolving this issue, please.

Hello BlackJokerPro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

it's fine, finally he told me that the account has been verified

Dear BlackJokerPro,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru