A VIP player from Greece, who had a fully verified account at ivibet, faced a delay in receiving his significant winnings from the sports section. Despite having experienced quick withdrawals in the past, he was told that a queue was causing the current delay. We had advised the player to wait for at least 14 days after requesting his withdrawal before submitting a complaint. However, the player later confirmed that his earnings had been credited to his Skrill account. Consequently, we marked the complaint as resolved in our system.
IviBet Casino - Player's withdrawal is being delayed.
Amount: €12,000
IviBet Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I won a large sum in the sports section at ivibet...I'm a VIP member...and up until that day, every withdrawal I made via Skrill would take 1-2 hours...but since Sunday, I've repeatedly been told that there's a queue for withdrawal requests...I'm a fully verified player and I've been working with them for a while now...I don't know why they're doing this now
Automatic translation:
Public
Public
5 months ago
Dear apostolissfy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
5 months ago
Translation
this morning all the earnings were credited to my skrill account .. thanks
Automatic translation:
Public
Public
5 months ago
Dear apostolissfy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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