The player from the Netherlands had won up to around 1150€ from an initial deposit of 35€. However, his balance suddenly dropped to 35€ during gameplay. We had asked the player to provide additional details and communication with the casino to understand the situation better. Before we could intervene, the player had informed us via email that the issue had been resolved. Consequently, we marked the complaint as 'resolved' in our system.
Instaspin Casino - Player’s winnings have been unexpectedly reduced.
Amount: €1,080
Instaspin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Instaspin Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
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10 months ago
Hello, i Made a deposit of 35€ with my first deposit bonus, i instantly started winning so I never touched my bonus money, I went up to around 1150€, suddenly when I was playing money mase my balance dropped from 1115 to 35€.
i contacted support and they handed it over to the technical department, i contacted the chat 2 more times since i got no respond on e-mail.
i hope you are able to help and support me, i put Some screenshots with this complain as a proof, regards steven boelen
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10 months ago
Dear boelzzhit,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you currently have approximately €35 in your casino account?
- Did you contact the casino immediately after you noticed this issue?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
10 months ago
Boelzzhit informed us via email, that the issue has been resolved.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
