The player from the United Kingdom completed the wagering requirements for a promotion but cannot locate approximately £470 of their funds after finishing. Despite being fully verified and having a history of successful transactions, live chat responses have been unhelpful, and the player is not receiving further replies from the casino.
Instaspin Casino - Player’s winnings are missing after withdrawal attempt.
Amount: £470
Instaspin Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 8h 24m 43s
Case summary
2 days ago
Public
Public
2 days ago
Recently completed wagering on a 100% up to £500 promotion I got via email. I deposited £50 and wagered the 35x occasionally checking the progress on the wager. I kept my bets well within the required parameters. As I finished the wagering my 470ish disappeared and unable to find it anywhere. Spoke to live chat and just got the bog standard message of it may be a technical issue. And now I am not receiving any replies. After looking around in the internet I can see people have had this problem before with this casino. But what I don’t understand is I am fully verified and I have deposited and withdrawn multiple times. Seeing as tho this has been a problem before with people I think it’s best to post a complaint on here and I have let the casino know this.
Public
Public
2 days ago
Hello GeoJung9,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaspin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru?
- When was the last time you spoke to the casino's e-mail support and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
