HomeComplaintsInstantPay Casino - Player's deposit issue unresolved.

InstantPay Casino - Player's deposit issue unresolved.

Amount: €10

InstantPay Casino
Safety Index:Above average
Submitted: 14 Nov 2023 | Resolved : 20 Nov 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Finland is facing troubles with his deposit in the casino. After making the deposit and starting the game, he was thrown out when he tried to input his email address. Despite providing all necessary documents, he has received unclear responses about his deposit. The complaint was resolved as the player got paid out.

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1 year ago

I made a deposit. with that deposit and play the game, then when I had to add the email address, it threw it away, the money left the account.


Vague answers about the fate of the deposit even though I have put in all the documents

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1 year ago

Dear battlex69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

I received an email from Trustly that the payment has been processed for them and I also received a reference number from Trustly. But they still repeat the same thing

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1 year ago

I would like to close the case, the matter was resolved, i.e. "resolved"

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1 year ago

Dear battlex69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,


Casino.Guru

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