Our biggest database of online casinos is possible thanks to Barbora, as well as other Casino Analysts, who read the terms and conditions and all the fine print and gather and update the casino details, so we always have the correct information at hand. Before that, Barbora studied at the Academy of...
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Barbora P.
Author
Barbora Pallas
Casino Analyst & Complaint Specialist
Our biggest database of online casinos is possible thanks to Barbora, as well as other Casino Analysts, who read the terms and conditions and all the fine print and gather and update the casino details, so we always have the correct information at hand. Before that, Barbora studied at the Academy of...
This review of Incognito Casino covers the full picture. We used our casino review process to weigh up what it does well against where it falls short. The casino's Terms and Conditions, licenses, player complaints, support, and limits were all reviewed by our team. Based on these factors, they worked out where this casino stands from safe and legit to a scam.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Incognito Casino has a Very low Safety Index of 3.3, demonstrating a significant deficiency in terms of fairness and safety as per our methodology. Proceed with reading our Incognito Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Is Incognito Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Incognito Casino, we read and assessed Terms and Conditions of Incognito Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based upon our estimates and collected information, we consider Incognito Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find Incognito Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, Incognito Casino has scored a Safety Index of 3.3, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index.
Incognito Casino T&Cs
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Incognito Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Incognito Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 1,366 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Incognito Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 3 player reviews of Incognito Casino so far, and the score is only determined after a casino has accumulated at least 5 reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Incognito Casino company information and licenses
Incognito Casino belongs to Igloo Ventures SRL and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Incognito Casino has a gambling license in Comoros. Their license was granted by Anjouan Gaming.
About payment methods and win and withdrawal limits
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 4,000 per day
EUR 5,000 daily net win limit
EUR 10,000 per week
EUR 20,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Incognito Casino.
Language
Website
Customer support
Live chat
English
24/7
French
24/7
Arabic
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Incognito Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Incognito Casino has a good customer support based on the responses we have received during our testing.
Incognito Casino casino games and slots
You can play these types of games at Incognito Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 80 casino game providers are available. This includes Novomatic, Apricot (Microgaming), Play'n GO, Pragmatic Play, Yggdrasil Gaming, Betsoft Gaming, Playson, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Realistic Games, Relax Gaming, Betgames, Bullshark Games, 7777 gaming, Fantasma Games, Turbo Games, Platipus, Formula Spin, Swintt, Win Fast, Trusty Gaming, Backseat Gaming, Mancala Gaming, Alchemy Gaming, XGG, Ace Roll, Spribe, All For One Studios (ALL41), OneTouch, Northern Lights Gaming, TrueLab Games, NowNow Gaming, Foxium, Mascot Gaming, Buck Stakes Entertainment, SlotMill, Onlyplay, Triple Edge Studios, PG Soft (Pocket Games Soft), VivoSlot, Gameburger Studios, Penguin King, VoltEnt, Gamebeat, Ela Games, Pascal Gaming, Neon Valley Studios, Fugaso, Felix Gaming, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Live88, Kitsune Studios, Gamzix, 3 Oaks Gaming, 1spin4win, Shady Lady, Popiplay, Apparat Gaming, Games Global, Just For The Win, PopOK Gaming, Winfinity, EGT Digital, Barbara Bang, TopSpin Games, Rogue Gaming, Hacksaw Gaming, Netgame, Ruby Play, LAMBDA gaming.
Incognito Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 3 bonuses from Incognito Casino:
100% up to €500
150% up to €500
200% up to €500
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
Igloo Ventures SRL
Established
2024
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Incognito Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Low win limit: €5,000 / day (net win)
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Incognito Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Incognito Casino payment methods
Currencies
EUR
User reviews
User reviews of Incognito Casino
This is a place to share experience with Incognito Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Originally had a positive experience at the casino. All seemed to changed once i reached the highest vip level which makes no sense to me. I have an endless list of promotions i haved met the criteria to activate which are constantly refused. I am told to wait for my manager to email which never happens. I receive a whatsapp reply once every 3 weeks or so which is just a loop of me sending screenshots and proof then him asking again 3 weeks later. Very disappointing. Spend elsewhere
The casino has recently been owned by Igloo Ventures, and I've had good experiences with this company recently. Their casinos are almost always well-rated here and on AskG. That's why, after receiving a special first-deposit bonus, I deposited there despite the unresolved case and the poor review, and I've had some luck. At all other Igloo casinos, I received my crypto withdrawals within an hour, and I understand if a casino needs a business day for this.
However, if you write on your website that payouts are made in real time and in exceptional cases there is a review which takes a MAXIMUM of 24 hours, you should stick to this or proactively inform the customer.
I received no response to my email inquiries and decided to write to the three other Igloo casinos where I was very satisfied and ask how to reach someone from management because this did not correspond to my experience with them.
A few hours later, my payout was paid out Sunday night. It's a shame, but I hope this remains an exception, because the casinos in the group offer strong bonuses and also slots that not everyone has.
Das Casino wird seit kurzem von Igloo Ventures besessen und ich hatte in der letzten Zeit gute Erfahrungen mit dieser Firma, auch hier und auf AskG sind deren Casinos fast immer gut bewertet. Darum habe ich nach Erhalt eines speziellen Ersteinzahlungsbonus trotz des ungelösten Falls und der schlechten Bewertung dort einbezahlt und Glück. Bei allen anderen Igloo Casinos bekam ich meine Kryptoauszahlung innerhalb von 1 Stunde und ich verstehe, wenn ein Casino dafür auch mal einen Arbeitstag braucht.
Wenn man aber auf seiner Website schreibt, Auszahlungen erfolgen in Echtzeit und in Ausnahmen erfolgt eine Prüfung, welche MAXIMAL 24 Stunden dauert sollte man sich auch daran halten oder den Kunden proaktiv informieren.
Ich erhielt auf E-Mail Nachfrage keinerlei Reaktion mehr und entschied mich, den 3 anderen Igloo Casinos wo ich sehr zufrieden war zu schreiben und zu fragen, wie man jemanden vom Management erreichen kann weil dies nicht meiner Erfahrungen mit Ihnen entspricht.
Wenige Stunden später war meine Auszahlung Sonntagnacht ausbezahlt. Schade, aber ich hoffe dies bleibt eine Ausnahme, denn die Casinos der Gruppe bieten starke Boni und auch Slots wo nicht jeder hat.
This is a honest review from an UK customer. I have been playing in incognito casino and not only(sister casinos , skyhills, slot monster) there was always lots of chives of games and providers untill few weeks ago sometimes , hacksaw and pragmatic was blocked. I always played on Pg providers (pinata wins, Yakuza honor slots) I have spent a lot and won a lot max I have won in few hours was 4000 euros. Withdrawal was never a problem I must have made at least 30-35 withdrawals and never had a problem except once when I used the bonus and bet more than 5euro per spin , they refused to pay the winnings which it says in TCS. Max spin is 5 euro. Withdrawal took about 2 days to process and 3 days in my account . Sometimes faster sometimes longer if it was weekend.
Withdrawals about 3 days
Neve had a problem
Discussion
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