Immerion Casino - Player's withdrawal is severely delayed.

The immerion IMR casino continues to delay verification and the withdrawal of funds. It has been 72 days, and I contact kyc@immerion.net every day, but no one responds. The customer service department keeps telling me to be patient. It's the same story every day. It's a scam, I have sent the documents 10 times.

Hello Stelios11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.

• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have sent the documents 5 or 6 times continuously as they asked me exactly and they don't answer me if they are okay or not. They keep telling me we have your records live, be patient. The last time I spoke was yesterday, only with customer service on the email. The identification department doesn't answer.

Yesterday they even told me that they had received my appeal, that I could no longer speak to them, only to the identification department, and that the appeal had been accepted.

Tell me honestly can I find my right to have money distanced I have deposited money with them

Hello Stelios11,

Can you please forward the communication between you and the casino related to this matter to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

Ok I will wait for a response from you. They continue not to respond to messages about kyc. The customer service department does not know how to respond.

Hello Stelios11,

I've requested the communication between you and the casino to by forwarded to my e-mail but I've only received a written e-mail by you.

Can you please forward the requested information?

Awaiting you response.

Regards,

Nick

Hello, after so many months of delay in payment and identification, I have played the 290€ and I have lost it because they did not pay me for so long, thank you. I had a disappointing experience.

Hello Stelios11,

I'm sorry to hear that you have lost your money.

As the initial issue is no longer relevant, we will be forced to close the complaint.

Please do not hesitate to contact us in case of any further issues with online casinos.

Best regards,

Nick