The player from Austria had won 2700 USDT and successfully made two small withdrawals. However, when they attempted to withdraw the entire amount, they were informed that their bets were undergoing a fairness audit, which could take two weeks or longer, raising concerns about the potential for not receiving the funds. The Complaints Team had attempted to assist by requesting additional information and extending the response time, but due to a lack of communication from the player, the complaint was closed at that time.
Immerion Casino - Player's withdrawal is delayed due to audit.
Closed
Our verdict
Player stopped responding
Amount: 2,700 USD₮
Immerion Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
8 months ago
Translation
Hello, I recently won 2700 USDT in this casino. Shortly after, I also made 2 small withdrawals, but after I wanted to withdraw the entire amount, I was told that my bets from
Game providers are audited for fairness. I've never experienced this at any other casino, and this audit is supposed to take two weeks. I'm worried it might take longer or that I might not get the money at all.
Automatic translation:
Public
Public
8 months ago
Dear Mrx2000,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the two small withdrawals have been processed successfully?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
8 months ago
Translation
Yes, the two withdrawals were paid out without any problems. The casino doesn't have KYC verification, or they haven't asked for it yet. I won the prize with a bonus, but the winnings weren't that large. I continued playing with the winnings and the wagered balance and won 2,700 USDT.
Automatic translation:
Public
Public
7 months ago
Thank you for your reply, Mrx2000. Could you please post a screenshot of your withdrawal history here in this thread?
Also, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
Public
Public
7 months ago
Dear Mrx2000,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
