The player from Switzerland is facing difficulties with a pending withdrawal of 100 EUR from Immerion Casino, despite multiple attempts to resolve the issue with customer support. She has provided a requested screenshot but has not received a ticket number or any updates regarding her request.
Immerion Casino - Player’s withdrawal is delayed.
Amount: 100 CHF
Immerion Casino
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Case opened
Current status
Waiting for player to reply
0d 20h 50m 17s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Dear Casino Guru Team,
Thank goodness for you. I have had a very good experience with you.
Once again, I am in need of your help. On October 22, 2024, I made three payments: 20 EUR, 100 EUR, and 150 EUR. The payments of 20 EUR and 150 EUR were successfully processed, but the 100 EUR is still pending at Immerion Casino (Processing). I have communicated with various agents multiple times. One agent told me it would take 1 to 2 hours and asked me to send a screenshot showing that the amount had been debited from my account. I did this immediately, and she assured me that it would be processed as quickly as possible. However, to this day, I have not heard anything, not even a ticket number confirming that it has been forwarded to the appropriate department.
In the meantime, I have continued to write to various agents, but they all give the same standard response. I am really concerned. I would be very grateful if you could help me here.
I do not have a good feeling about this casino. Thank you in advance!
Thank you in advance.
Kind regards,
Vreni
Automatic translation:
Public
Public
6 days ago
Dear Vreni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Vreni has 0d 20h 50m 17s to reply
