The player from Cyprus had been waiting for his withdrawal request made on 3/6/25 from Immerion Casino without receiving his funds. Despite multiple contacts with support, he only received vague responses about his request being "in the queue," and no verification was required. He expressed concerns about the casino's reliability and sought assistance in resolving the issue. The issue was resolved when he received his €300 withdrawal after 3 business days, and the Complaints Team marked the complaint as "resolved".
Immerion Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €300
Immerion Casino
Safety Index:Below averageCase summary
Discussion
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7 months ago
I requested a withdrawal from Immerion Casino on 3/6/25 , and now it has been without receiving my funds.
I contacted their support multiple times and was only told that my request is "in the queue" without any proper timeframe or real explanation. They confirmed no verification is needed, and that my account is fully approved.
This repeated excuse and lack of processing for a basic withdrawal raises concerns about the casino's transparency and reliability. I have screenshots of every conversation showing that they stall instead of giving concrete answers or progress.
I am requesting your assistance in resolving this issue and helping ensure that I receive the money I rightfully withdrew.
Thank you.
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7 months ago
Dear christosnikolaou1996,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Natalia
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7 months ago
The same casino told me that it takes 24-48 hours to make a withdrawal. That timeframe has expired. When I talk to them on live chat they keep telling me the same thing....
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7 months ago
Dear Casino Guru team,
I would like to provide an important update to my complaint. It has now been more than 3 full days (over 72hours), and my €300 withdrawal is still pending.
The casino continues to send copy-paste replies and offers no real progress, confirmation, or estimated processing date. I feel completely ignored.
I kindly ask for your intervention with the casino directly, as I’ve followed all steps and waited patiently.
Thank you for your help.
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7 months ago
Dear christosnikolaou1996,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
Casino.Guru
