IceCasino - Player’s struggling to withdraw his winnings.

Hi, I won money with the bonus, I already made a deposit, I already checked my KYC account several times, and even then they don't let me withdraw the money I won, always getting involved in the chat, I would like to receive the money, it's not that much, but for me makes a difference, you can pay me and stop making a fool of me.

Dear Lucca,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

According to our records, the withdrawal request was successfully completed on 01.06.2022 16:25:31 (UTC)

Dear Lucca, would kindly confirm?

Thank you in advance!

Yes, they paid me, thank you!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lucca, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru