The player from Finland was asked to perform a Skype call as a part of verification process. We rejected the complaint because the player didn't respond to our messages and questions.
IceBet Casino - Player’s struggling to pass the KYC.
Amount: €200
IceBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have played with the bonus and recycled it. 200e can be lifted. I have sent all the necessary documents. They ask for more everyday. You should now call via Skype. What is this?????
Automatic translation:
Public
Public
2 years ago
Dear Nasse68,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents or ways to verify the player's identiry. A verification call is not unusual in an online gambling world.
I am afraid you will have to go through this process, and I would recommend you to fully cooperate with the casino and go with the Skype call if you want to get your winnings. Please keep us updated if there is anything new.
Looking forward to hearing from you.
Best regards,
Kristina
