The player from Turkey was facing an issue where the casino had rejected her withdrawal request of 16,000 TRY and did not provide a reason. She later clarified that the actual amount was 30,000 TRY, and she had previously withdrawn 16,000 TRY without issues. The casino had requested documents for verification, which the player had already submitted a year ago. She did not receive the promised email with a link to resubmit the documents. Despite our efforts to assist, the player did not respond to our follow-up inquiries, leading us to close the complaint due to lack of further information.
Hovarda Casino - Player’s withdrawal has been rejected.
Amount: TL 30,000
Hovarda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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7 months ago
So they reject my withdraw and they dont give me a reson for it. I never had problem with this before at this casino. 14 of august I withdrawed 16.000 TRY, and I can not find anything about limits. I would appriciate some help.
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7 months ago
Dear evelinaandersson6843,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you requested a new withdrawal of your winnings? Have you contacted the casino for an explanation?
Looking forward to hearing from you.
Best regards,
Tomas
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7 months ago
Hi! The amount is actually 30.000 TL but a month ago I had no problem with withdrawing 16.000 TL.
Now they say I need to send in documents, which I did like a year ago. They say they will send me an email with the link but still no mail has arrived.
I have been a very happy customer until now actually, and I have no idea how to send my documents again since there is no such option at the website.
I can not call them since my turkish is not that good and they talk so very fast. But I have e-mailed them a couple of times now today 🙈
Annoying that they don't send the email though
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7 months ago
Thanks for the explanation.
Did you receive the email with instructions from the casino since your last message?
If there is any communication from the casino, please send it to my email at tomas@casino.guru
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