House Of Pokies Casino - Player’s account has been blocked and audited.

Hi there,

just wondering how long it takes for the house of pokies to audit an account?

a week ago i tried to withdraw $1000 AUD. I got an email saying congratulations but needed to verify my account.

i cancelled the withdrawal and continued to play.

When i continued, i ended up winning big on a few different games and ended up at $55,000 AUD. When o tried to verify my account to start the withdrawal process it wouldn't let me upload my documents and locked me out of my account.

i received an email saying it was closed due to an audit of my account and that i needed to provide further information eg: bank statements, ID and all deposits.

im thinking i wont see a cent of the winnings

Dear Harry,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino. If you don’t receive any update by then, please, let us know and we will try to help you. Thank you very much for your understanding.

Best regards,

Petronela

Dear Harry,

Have you received any update regarding the audit? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.